Frequently Asked Questions

1. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please inspect your order upon reception and contact us if the item is defective, damaged, or if you received the wrong item.

2. How can I contact you?

You can reach us via email at hologlow.u@gmail.com. We aim to respond to all inquiries promptly.

3. Where are your products shipped from?

Our products are sourced from various suppliers and may be shipped from different locations. We ensure that all items meet our quality standards before they are dispatched.

4. How long does shipping take?

Shipping times vary based on the destination and the supplier. Typically, you can expect delivery within 7 to 21 business days after your order is processed.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy for more details on availability and shipping rates.

6. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to protect your information.

7. Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

8. What should I do if I receive a damaged item?

If you receive a damaged item, please contact us immediately with details and photos of the damage. We will evaluate the issue and work to resolve it promptly.

9. Are there any warranties on your products?

Warranties may vary by product. Please refer to the product description for specific warranty information. If you have further questions, feel free to contact us.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status on the shipping carrier's website.